Support
Get help without digging.
CalmCare Log is designed to help caregivers keep a calm daily care log with mood changes, routine needs, history, and backups. This page keeps the support path explicit.
Best first step
If something looks wrong, export a backup from the app before making further changes. Then export diagnostics from the Support screen so recent technical events can be reviewed without sharing caregiver notes or grocery text.
Troubleshooting checklist
- Export a backup from the app.
- Export diagnostics from the Support screen.
- Restart the app and confirm the same issue still happens.
- Write down the exact steps that led to the problem.
- Include the app version, device model, iOS version, and whether the issue involved mood history, trends, groceries, diagnostics export, or backup import/export.
Support contact path
For direct help, send a message to the CalmCare Log support email. Include reproducible details so the issue can be diagnosed without guesswork, and attach the diagnostics export from the app when possible.
Current target response time: within 2 business days.
What to include
- The app version and iPhone or iPad model
- The iOS version installed on the device
- The exact steps that led to the issue
- Whether the issue involved backups, history, trends, groceries, or diagnostics export
Important note
CalmCare Log is an organizational caregiver tool. It does not provide medical advice, diagnosis, treatment, monitoring, or emergency support.